Terms & Conditions of Sale

Effective Date: 01/01/2025
Last Updated: 01/05/2025

These Terms & Conditions govern all online purchases made from Model Britain Ltd, including tickets, memberships, and merchandise. By placing an order through our website, you agree to be bound by these terms.

1. Who We Are

Model Britain Ltd
Registered Company in the United Kingdom
Email: info@modelbritain.co.uk
Website: www.modelbritain.co.uk

2. Products and Services Covered

These terms apply to the following:

Admission tickets (day passes, timed entries, group bookings)
Annual memberships
Physical and digital merchandise

3. Ordering & Payment

All prices are listed in GBP (£) and include applicable VAT.
Full payment is required at the time of purchase.
Accepted payment methods include credit/debit card, PayPal, and other secure online gateways.
A confirmation email will be sent after successful purchase. Please check your spam folder if not received.

4. Tickets and Admissions

Tickets are valid only for the date and time specified at purchase.
Entry is subject to our visitor terms and any safety or conduct guidelines in place.
Lost or stolen tickets will not be refunded or replaced.
We reserve the right to refuse admission if a ticket appears fraudulent or has been resold without permission.

5. Memberships

Memberships are non-transferable and non-refundable unless otherwise stated.
Member benefits are subject to change and may include early booking access, discounts, or exclusive content.
Misuse of a membership may result in termination without refund.

6. Merchandise

Product descriptions and images are provided in good faith.
You may cancel your order within 14 days of receipt for a full refund, provided the item is unused, in original packaging, and returned at your expense.
Faulty or damaged items will be replaced or refunded in accordance with consumer law.

Returns Address:
Model Britain Ltd
[TBA]
Email: returns@modelbritain.co.uk

7. Changes and Cancellations

Tickets: Non-refundable unless an event is cancelled or rescheduled by us.
Merchandise: Can be cancelled or returned within 14 days, as per consumer rights.
Memberships: Cannot be cancelled once activated, unless required by law.

To request a change or cancellation, contact us at:
info@modelbritain.co.uk

8. Liability

We are not liable for:

Any indirect or consequential losses arising from the use or inability to use our services.
Delays or failures caused by events outside our reasonable control (force majeure).
Any third-party platforms through which you may purchase our products.

9. Privacy and Data Protection

Your personal information will be handled in accordance with our Privacy Policy. We do not store payment details. Transactions are processed securely through trusted payment providers.